Privacy Policy

Effective Date: April 1, 2025

At Aqal Realty, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, which include browsing and listing real estate properties.
By using Aqal Realty’s platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
1. Who We Are
Aqal Realty operates as a professional real estate listing platform within the East African real estate market. We function as a Multi-Listing Service (MLS), allowing registered real estate agents and agencies to list properties for a fee, and connect with potential buyers, renters, or investors.
2. Information We Collect
We collect various types of information to provide you with our services. This information includes:
a. Personal Information
When you register for an account, create a profile, or contact us, we may collect the following personal details:
• Full name
• Email address
• Phone number
• Agency name (if applicable)
• Billing and payment information
• Government-issued ID (for verification purposes, if required)
• Professional license or business registration (for agents and agencies)
b. Property Listing Information
If you list a property with us, we collect:
• Property location and address
• Property details (size, type, features, price, etc.)
• Photos and videos of the property
• Contact details of the listing agent or agency
c. Technical Information
We may automatically collect technical information through cookies and analytics tools, including:
• IP address
• Browser type and version
• Device information
• Pages visited, time spent on pages, and clickstream data
3. How We Use Your Information
We use the information we collect for the following purposes:
• To create and manage user accounts
• To facilitate property listings, searches, and connections
• To process payments and billing
• To provide customer support
• To send you service-related communications, including updates about your listings or our platform
• To promote listed properties through marketing channels
• To improve the functionality and user experience of our platform
• To comply with legal and regulatory obligations
4. Sharing and Disclosure of Information
We respect your privacy and do not sell your personal data. However, we may share your information in the following situations:
• With other users: Contact details and property information may be visible to users browsing our platform.
• With service providers: We may share your data with third-party service providers who assist with payment processing, hosting, analytics, and customer support.
• With regulators or legal entities: We may disclose your information when required by law, to enforce our terms and conditions, or to protect the rights, property, or safety of Aqal Realty, its users, or others.
• In the event of a business transfer: If Aqal Realty is acquired, merged, or undergoes a business transfer, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze trends, and administer our website. These technologies help us:
• Improve site performance
• Track user behavior
• Personalize content
You can control cookie settings through your browser preferences. Please note that if you disable cookies, some features of the website may not function as intended.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Access, correction, or deletion: You have the right to access, correct, or request the deletion of your personal information.
• Object to or restrict processing: You can object to or request restrictions on the processing of your data.
• Withdraw consent: If we are processing your data based on consent, you can withdraw that consent at any time.
• Complaint to a data protection authority: You have the right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated.
To exercise these rights, please contact us at [insert contact email].
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once your information is no longer required, we will securely delete or anonymize it.
9. International Users
Aqal Realty primarily targets users in the East African market. However, your data may be stored or processed in countries outside your own. By using our services, you consent to the transfer and processing of your personal information across borders, where privacy laws may differ from those in your country of residence.
10. Children’s Privacy
Aqal Realty’s services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or sending an email. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please contact us at:
Aqal Realty
Email: info@aqalrealty.com
Phone: +1 (952) 583-3002
By adopting this updated privacy policy, we hope to make our data protection practices more transparent and ensure a safer and more secure experience for all our users.